Japan launches new visa system to bring in more foreign workers

It’s interesting to see the fairly ambitious new work visa policies for foreign national workers in Japan.  In theory it sounds good, but it’ll be interesting to see if they can successfully encourage the employees into the regional areas where population decline is much more pronounced.   –  Bruce

Japan launched on Monday a new visa system to bring in more foreign workers to the country struggling with an acute labor shortage, marking a major policy shift from its traditionally strict immigration rules. With hundreds of thousands of foreigners estimated to take up blue-collar and other types of jobs,…

Source: Japan launches new visa system to bring in more foreign workers

Lawson to test late-night self-service stores amid labor crunch

It’s interesting to see how one of Japan’s biggest convenience store chains is approaching the issues of labour shortages.  I’ve also recently noticed that Seven Eleven has had to change the operating hours for some rural stores….funnily enough, to 7am – 11pm, rather than the standard 24hour operations.  – Bruce

Continue reading

Perspectives from rural Japan….and some amazing 70 year old baseball players.

After a couple of jam-packed days in Tokyo, I took the opportunity to make a trip up to Aomori, the northernmost prefecture on the main island of Honshu.  I have a strong personal connection to Aomori, as it is where my wife was originally from and where both of our children were born.  It felt a bit weird visiting her hometown without them all in tow…but it did made for a very peaceful and enjoyable 3.5 hour Shinkansen ride.

I wanted to get a bit of a perspective on Japan’s changing demographics from somewhere that is being more adversely affected by it.  Tokyo was clearly chugging along quite well on the back of a huge construction boom in the lead up to the 2020 Olympics, and was attracting much of the young talent from across the country, so I couldn’t sense any real concerns about population decline.

Aomori Prefecture is a very mountainous and heavily forested part of a Japan.  The name in fact translates directly to ‘Blue Forest” (For some reason Japanese often use the colour blue to describe the colour green…I’ve never worked that one out…though I guess we do have the Blue Mountains near Sydney!)

Anyway, I made my way to the small town of Ottomo where I spent the night with my in-laws.  Ottomo is a rural community that was founded on the back of the post war foresting industries, though as with most parts of Japan no doubt has some human history dating back thousands of years.  It is one of a number of townships that make up the collective local government area known as “Tohoku Machi”.  The total population of Tohoku Machi is currently around 18,000.  The municipality itself was formed through a merger of 4 smaller municipalities around 13 years ago when the collective population was about 23,000.  This of course was in itself a symptom of a shrinking population and rising costs making it unsustainable for the smaller municipalities to continue to operate independently.  

As with most parts of Japan, there has been a steady decline in population for many years now.  This is mostly through the migration of younger residents to other parts of Japan (like Tokyo), coupled with families having fewer children.

While the average population decline of 384 people per year since 2005 may not seem too horrible, it is very consistent and is having visible effects on the community, which are starting to snowball.

The number of vacant shops is gradually increasing, as too is the phenomena of ‘Aki-Ya’ (literally vacant or abandoned houses).  With less children, there is less capacity to provide services for them the way they have in the past, which compounds the problem of people growing up and wanting to get out of there as fast as they can.

The biggest thing evidencing this was a project to merge 4 small primary schools into one larger one.  The positive element of this is a large construction project and some modern facilities for the children to utilise.  It will also co-locate the new primary school next to the relatively new junior high school that went through a similar process a few years ago.

The negative is that there will be longer commuting times for many children and their families and for the small communities where the schools will close, there will be one less key local  facility.  More importantly, it is a direct cut in the lineage that helps connect many people to their hometown.  Knowing the Japanese, there will be great efforts made to keep the connection, but it is still a very tangible and visible disconnect.

I had a good yarn to my in-laws (Ken-san and Keiko-san) over a lovely meal of assorted sashimi (and a few cheeky beers to help loosen the communication channels a bit).

They were both born and bred in the local area and both spent the majority of their life working for the local council in various roles, with Ken-san retiring as the equivalent of a director or general manager in Australia.  With Ken-san now in his early 70s and Keiko-san not too far behind, they too are adjusting to a post-retirement lifestyle.  In their case, the system at the time required them to retire at 60.

Post retirement they have both continued working in various part-time jobs, while being able to receive their pension payments.  Both are still in great health and are typical of many retired Japanese, who possibly have another 30+ good healthy years ahead of them.

On the topic of population decline in rural areas, there is a bit of a ‘Shikata Nai” (there’s not much that can be done about it) mind set and people are aware that things will never be the same as they were with the post-war population boom.  However if things are done cleverly, and resources are used wisely (such as the school amalgamation) there will still be thriving, healthy rural communities.  The key will be to ensure there are meaningful employment opportunities for people.

Ken-san told me about a nearby Nuclear Power Plant facility in a town called ‘Rokkasho’, 30kms away.  The facility is a 24 hour operation that directly employs several thousands of people, with highly skilled and well paid roles available.

The flow on economic impacts of a facility like that no doubt help many of the small towns in the area to remain economically viable.

In a similar way, the USA airforce base in nearby Misawa-city has a similar effect of helping stimulate the local economy and supporting employment.

Both the base and the nuclear power plant clearly have fairly significant potential risk factors.  The deafening roar of fighter planes cracking the speed of sound as they carry out practice drills does disrupt the peace and serenity a bit, and the mention of any nuclear facility conjures up images of the Fukushima plant melt-down disaster.  However, for the rural communities of eastern Aomori, it appears it is a price people are comfortable to pay in order to maintain a healthy local economy and way of life.

It is also helping to support the trend of ‘U-Turn’.  This is a term given to Japanese people who leave their hometowns for study and employment in the big cities, who then make the decision to return to their hometowns for a simpler way of life.  Having job options and some hope for ongoing sustainability of the community clearly helps with the U-turn decision.  Indeed, many rural municipalities have identified the promotion and facilitation of U-Turn as a key pillar of their ongoing viability and are putting resources into attracting U-turn talent back from the major cities.

You’re only as old as you think you are! – Over 70’s Baseball

Another reason for me visiting Aomori was that I’d heard that Ken-san would be playing baseball, in an over 70’s competition.  By coincidence the game also fell on a national public holiday called ‘Kei-Ro no Hi’ (Day to respect our elders).  I tell you what….I came away from that day with a truck load of respect!

The energy and exuberance displayed would put many kids’ teams to shame.  The pitchers were throwing bullets, the batters were clobbering balls to the far fence, and they were all sprinting around without any apparent fear of pulling hamstrings, or popping calf muscles (something that I as a relatively healthy 40 year old often have to contend with when exercising these days!).  The game was part of an Aomori Prefecture play off series and the winner would advance to the next play-off game. 

While it was all played in good spirits, there wasn’t one person on the field that didn’t want to win and from a distance I honestly couldn’t tell if they were 30 year olds or not.

Ken-san said that he thinks this group of players will keep going and form an over 80s team when they get old enough.  I was left with no doubt they would. 

(For the record Ken-san’s team won convincingly 10-2!)

Super human robotic strength, now available for humans

The idea of robotic exoskeleton suits that give wearers super human strength is a concept which has existed in science fiction for many years and has been particularly prevalent in Japanese Anime and Manga comics.  Through the work of Cyberdyne, a robotics company based in Tsukuba City, an hour north of Tokyo, the concept is no longer science fiction.

I had seen snippets of Cyberdyne’s HAL (Hybrid Assisted Limb) system in action on TV and You Tube, so I was super excited to be able to see it in the flesh. (You can check out a great clip from NHK news here)

Cyberdyne was founded in 2004, but the story started years earlier with Professor Yoshiyuki Sankai at the University of Tsukuba conducting research into how robotic movements could be controlled through human will.  After some early successes, the concept was further developed with early versions of the exoskeleton showing promise, but being restricted by the size of battery packs required to be worn.

With technological advancements, the suit was able to be improved to the point where it is now fully autonomous and allows wearers to move freely and unrestricted.

The main technological advancement that allows the user to control the suit are sensors that are stuck to the skin near the main joints.  In the demonstration I participated in I was able to effectively control a limb with a ‘demo’ version of the sensor which was basically an arm band similar to one used to check blood pressure.  The proper version uses 5 sensors that are placed on the muscles and ligaments near the each of the key joints (elbows, knees, hips).  These sensors feed information to a highly advanced software system that allows for user specific preferences to be quickly inputted and adjusted.

Through the demonstration I was able to confirm that the robotic suit will move even if there is resistance (ie, if the wearer has an injury that restricts their ability to move).  The suit does rely on the wearer to attempt to move the joint, and it isn’t a case of just ‘thinking it’ and having the suit move telepathically.  Notwithstanding I was really impressed that even with a demo version I was able to get very nuanced movements in the limb and I have no doubt that a properly fitted suit with adjusted preferences would perform well. 

Commercial Applications

Probably the most impressive thing about my visit to Cyberdyne was that this is not just a concept confined to a lab at a university, but has been fully commercialised.  The company itself employs around 200 people and has established strong export markets to USA and Germany where the HAL suit has bee included as an option on the national disability insurance scheme. (Somewhat ironically, Japan hasn’t yet added to it’s own insurance scheme.)

The suit has numerous applications as a device to help with rehabilitation after injuries, or neural related incidents such as strokes.  There has already been demonstrated success in helping to repair neural pathways as well as helping wearers regain muscle strength that in turn helps them to move around independently without the suit.

In terms of ‘Super Human Strength’ the suit is able to lift up to 160kgs.  This has seen it used in nursing homes to help staff pick up and move residents around without risking injury.  There are currently around 50 nursing homes in Japan that are using the suits either to help with staff strength or to help with rehabilitation.

The company has been quick to seize onto the concept of adding strength to humans and has also developed a mini-HAL which is designed to support the lower back to not only give extra lifting strength, but to prevent injuries in the workplace.  This version has proven to be particularly popular in  freight handling industries and in Japan alone there are already over 1200 units currently in use in industry, including baggage handling at Narita airport.

Acknowledging that once an individual has been rehabilitated, they won’t need the full body suit, the company has a business model based on a rental system.  A half body suit works out to be 200,000 yen (approx. $2500 AUS) per month on a 3 month contract.  For a long term contract of 3 years, the monthly price is halved.

There are also single limb variations of the HAL suit which allow for a range of users to realise the benefits of the system without having to pay for unneeded elements.

In Japan the company also has 4 ‘HAL Fit’ centres set up where people are able to come in to access the equipment on a casual basis at a cheaper price point than exclusive rental.

The Cyberdyne Studio I visited had a HAL fit centre and during my visit I saw quite a few people coming and going to use the facilities as part of their rehab.

The Future

With the technology proven and commercialised, it has allowed the company researchers to look ahead into other possible applications for the underpinning technology.

One such application is to provide the capacity to allow suits to be controlled remotely.  This could be useful for patient rehabilitation in that the doctor or physician could wear the sensor while the patient wears the suit and provide direct ‘training’ to help model movements for specific injury rehab.

There could also be applications for “robotic avatars” to carry out tasks in dangerous locations.

Acknowledging the potential of the technology to be misused in the wrong hands, the company has stated that it will never allow its technology to be used for military purposes, but rather has a strong mission of wanting to make the life of humans better through the use of robotic technology.  The company ethos is to utilise robotic technology to ‘enhance’ humans, not ‘replace’ them.

https://www.cyberdyne.jp

New Niche Markets Ripe for the Picking

One of the main reasons for this study tour was to get a sense of whether the changing demographics of Japan was having any direct correlation to the development of new technologies and innovations that could tap into new niche markets.

One piece of innovation that caught my eye was a new prototype vehicle developed by a startup company called ‘Rimono’.  The name comes from the Japanese word for vehicle – ‘Norimono’, but with the concept being to make driving an option for anybody, the company removed the English word “No” and was left with Rimono.

I met up with company founder and CEO Shinsuke Ito in his small, but quaint office in Tokyo where the Rimono prototype was proudly on display.

As it turns out Shinsuke spoke near perfect English, and had an eclectic professional background that made the visit far more insightful and rewarding than I could have imagined.

Shinsuke Ito’s background:

Prior to starting Rimono, Shinsuke had over 15 years’ experience working for the Japanese government in various Economic Development roles, mostly linked to the automotive industry.  During that time, the previous prime minister for Japan, Junichiro Koizumi, had set a policy position to help promote the development of the electric vehicle market.

Working with the automotive industry to implement the policy, Shinsuke soon realised that the auto companies still considered the electric vehicles inferior to the petrol powered options.  During that time, he also did some work with Tepco Power, a large electricity supplier, who had some interesting concepts about what an electric car could and should be.  These concepts revolved around having vehicles that could be parked inside a house, and would be designed to open up and become part of the living space in the house (eg, seating area for a theatre room).

Intrigued by the concept Shinsuke decided to see if he could take the idea and develop a vehicle to service a niche market that he knew the major auto manufacturers wouldn’t be interested in.

Rimono’s History:

Through his automotive industry connections, Shinsuke began working on some concepts with Kota Nozo, an experienced industrial designer who had previously developed a prototype electric motorbike for the luxury market.

The initial concept was to develop a 2.5 seat tiny vehicle.  In Shinsuke’s mind, he thought the market opportunity would be for mothers raising children in urban areas.  The 2.5 seat size would mean a parent and 2 small children could safely ride the vehicle.

Knowing the Japanese market’s attraction to all things cute, he also wanted to make the ‘cutest’ vehicle available on the market.

In 2012 the first design was developed and after a few iterations to increase the ‘cuteness factor’ the prototype in it’s current design was completed in 2016.

Since the prototype completion, an extensive amount of media attention has been gained, mostly off the back of it simply being the cutest thing on 4 wheels.

With all the media attention, Shinsuke suddenly found himself inundated with requests from a market he had initially overlooked.  The over 65 retiree market.  More specifically he found he was getting requests from elderly men over 75 who’s families had intervened and taken away their driving licenses and cars out of fear of accidents.  This was leaving these men dependent on others to get around, and is a step towards social isolation if they can’t find alternative arrangements to get around.

The other market that has shown a lot of interest is the 50-60 year old female market living in urban areas.  With the excellent public transport in Tokyo there is a huge segment of the population that have basically never had a need to drive a car.  The idea of learning to drive a standard vehicle can be quite daunting, however the small size and bicycle style steering handles clearly appeals to this market.  The other factor creating interest is that they will often have their own elderly parents they need to care for and run to/from appointments with the hospital and other health clinics.  The two seater style of the Rimono clearly appeals as a cheap but practical alternative to a standard vehicle.  The tiny size also means it can be parked at or in the house with minimal impact on storage space.

Another market showing a lot of interest are the elderly in rural communities.  Unlike Tokyo, public transport in rural areas is either non-existent or is very sporadic.  Shops and services aren’t as prolific as Tokyo so there is often a need to travel some distance to the closest service hub.  There is currently the option of using motorised scooters that are permitted on footpaths, but the top speed is just 6km, and with limited footpath infrastructure it often means scooters will ‘scoot’ along on the edge of standard roads with cars and trucks having to avoid them. 

Next steps for Rimono

The development of the prototype has shown that there is clearly an unmet demand for a vehicle of this nature.  Currently the Japanese road regulations don’t permit a vehicle like this to drive on the road so Shinsuke is working with government officials to have some changes implemented.  He thinks this will take some time, so he is carrying on with various consulting work and university lecturing in the meantime.

The vehicle itself still needs some refinements to the engine and battery to improve performance and needs to have safety tests conducted.

While there are some questions as to whether the Rimono will be commercialised, for Shinsuke, just going through the prototype process and getting the experience of founding a start-up in Tokyo has been worthwhile.  Most significantly he said he has made some strong business connections that could be called on for future projects.

With the government shifting focus on Japan becoming more innovative, there will need to be more people like Shinsuke who are prepared to take risks and look to deliver new products and services outside the traditional mega-corporation model that dominates Japan’s business sector.                          http://www.rimono.jp

Rimono Specs

Weight: 340kg

Width:   1.0m  Height:  1.3m  Length:  2.2m

Top Speed:  40km/h

Target Price Point: 1,000,000 yen (approx. $12,500 AUS)

Passenger Numbers:  Driver + 1 adult.  Or Driver + 2 small children

Body Type:  Steel Chassis / Frame  padded canvas fabric surrounds with designer stitching.

Key Features: 

Electric Motor

Motorbike style handle bars

hand controlled accelerator

Smart Device connection points

Swivel front seat for easy entry exit

Fold down back seats

Plastic vinyl windows

Is Urban Development in Modern Japan Changing to Accommodate More Elderly People?

Mori Building Company is a household name in Japan.  Founded in 1955 (but with family heritage linking back to Feudal japan Daimyo Lords), the company has grown from strength to strength on the back of high quality urban developments targeting the top end of the market.

The completion of the Roppongi Hills development in 2003 still stands as the largest urban redevelopment project in Japan’s history.  The project is based around the  54 storey mixed used ‘Mori Tower’ and also comprises 4 adjacent residential towers, high end retail shopping, events space, high quality parks and green walkways to connect it all.  Not to mention the fact that it is all just 150m from the Roppongi subway station.

While Mori Tower and Roppongi Hills are the centre piece of the company, there are actually 107 office towers owned by the company with a total floor space of 1.27 million square metres.  The company itself employs over 1300 staff and appears to have plans for ongoing growth and investment.

I met with Peter Dunstan, a Canadian born researcher working for the Institute of Urban Studies, a research body funded and supported by the  Mori Memorial Foundation.

I was curious to get a sense of whether Japan’s changing demographics was being reflected in the way that Mori Buildings was planning and delivering new urban developments.  It was an interesting conversation that drifted into a wide range of related urban planning topics.

As far as population goes, despite Japan’s overall population decrease, Tokyo is still increasing.  This is due largely to the migration of younger Japanese from rural and regional areas and some migration of foreigners.  With that in mind, Peter said that most urban development in Tokyo has been ploughing forward, largely impervious to the overall population trends.

I had assumed that modern urban development would  need to all be ‘barrier free’ and have a strong focus on universal design principals.  Peter said that from what he has seen, it is still largely an after thought in modern developments. 

I was also curious as to whether a large company like Mori had looked into the opportunity of serviced apartments to cater for the growing retiree population.  Again, the company was largely focussed on its office and high end apartment buildings around Tokyo. (A small apartment next to Mori Tower costs in the order of $5000 US per month….far outside the range of most Japanese salaries, let alone an average retiree.)

While there weren’t many things that Mori were doing directly that were related to the opportunity of changing demographics, there were some great insights into urban development in Tokyo in general which I’ll share here:

1) Tokyo is carved up into areas owned and dominated by certain developers

As it turns out, in Tokyo, Mori Buildings has most of its land holdings in the area designated as Minato-ku (Minato Ward) around Roppongi, Toranomon and Shimbashi.   Other parts of Tokyo are owned by other large corporations, and they all go about their own urban development largely without collaboration or interference with each other.  (Eg, Tokyu has significant land holdings around Shibuya, Mitsui has another area around Tokyo station)

2) Tokyo is searching for it’s Identity

Peter shared some research he had worked on called the ‘City Perception Survey’ which is a large scale project to research how different nationalities perceive cities around the world.  The interesting thing to come out about Tokyo is how differently it is perceived by Japanese compared to other people in the world.  For Japanese, the most iconic thing about Tokyo is the “Tokyo Sky Tree” a 643 metre tall tower which is Japan’s tallest structure.  Outside of Japan, people barely even know of the tower, but relate Tokyo to key words such as ‘Crowded’, ‘Technology’, ‘Modern’ etc…

Based on this research, the Tokyo Municipal government are embarking on a project to help redefine Tokyo’s identity.  A large part of this will be to “mine” the history of Tokyo and bring it back to the forefront.  The other key part of this will be to put more emphasis on the many water ways and canals  that crisscross the city.

A recent example of this has been the work by Tokyu Corporation to redevelop and open up “Shibuya Stream”.  This was previously an unloved and little know water way that went through Shibuya which is one of the busiest and trendiest parts of Tokyo.  The recent development has turned the waterway into a trendy cafe, restaurant and shopping strip.  Peter predicts that there will be a lot more of this type of development in Tokyo. 

A glimpse of the recently opened Shibuya Stream, adjacent to Shibuya Station

3) Placemaking….leave it to the private sector

I was interested to see what Mori Buildings did to activate and help provide a sense of place.  It was clear that ‘Placemaking’ was embedded into their model of urban development.  I told Peter that in Australia, local government is often needed to intervene to help generate place making outcomes and he was very surprised that government had any involvement.

In Japan, or in Tokyo at least, the private sector takes a leading role in creating a sense of place.  This makes sense with the high level of competition meaning that attractive ‘Place’ can provide a competitive advantage, and in turn higher profits.

4) Innovation is a high priority

One of the key strategies set out in the Tokyo Master Plan, is to develop Tokyo’s innovation potential and to become a world leader.  This is also on the radar of Mori who have earmarked an area in Nishi-Shimbashi that could be developed in a way that helps foster innovation and collaboration.

Adapting Retail Offerings to Tap Into Shifting Demographics

Aeon is the largest retailer in Asia.  The Japanese company that was originally founded as a grocery store in 1758 now has over 300 consolidated subsidiaries  and over 21,000 stores and retail outlets spread across Japan and Asia.  In total they employ 550,000 employees.  It’s reasonable to say that they are at the big end of town when it comes to retail in Japan and Asia.

https://www.aeon.info/en/aboutaeon/aeon_2018/pdf/aeon_gp.pdf

Therefore, when Aeon does something to adjust to a shift in demographics, it is worth taking note.

The Nishi-Kasai Aeon store is a 4 story department store which is anchored by the Aeon brand grocery store on the ground level. 

In 2013 Aeon made a decision to trial a new concept called the “Grand Generation”.  Essentially they decided to make a space tailored to attracting and building loyalty with the over 65 market and open up parts of the store at 7am so that seniors, who generally wake up early, are able to get their shopping and chores done first thing in the morning and catch up with their friends for a coffee or tea.  The local demographics around Nishi-Kasai show an even higher percentage of seniors than the national average, as well as a higher than average level of wealth, which all helped justify Aeon’s decision to test the GG concept.

While a range of concepts were added, the anchor to it all was the gathering space created on Level 4.  This space was designed to attract people in to do their ‘Asa-Taiso’ (Morning exercise and stretch) inside the department store.  The Asa-Taiso is something that you can see in many parks around Japan and is essentially seniors who do a collective exercise routine to help limber up and stay flexible.  Generally it is done with a recorded routine that is played through loud speakers in the park.

Aeon decided to provide an all weather, air conditioned alternative, and improved on the park format  by having personal instructors do the routine in the flesh each morning.

In addition, they made the corridor around the edge of the 4th floor a 180metre walking track.  When I arrived at 7am the track was already well in use with clusters of 5-6 seniors power walking around while they chatted.  At 7:15 the numbers had swelled and then everyone gathered in the main space to begin their Asa-Taiso.

I had a chat with a friendly security guard as I looked on at the 50-60 seniors who were all passionately getting into the routine.  He explained that since the change to the Grand Generation concept in 2013, business has been booming. 

By putting the gathering space on the top level, the basic retailing concept of getting people to walk past as much product as possible is achieved, and this is further encouraged with early morning specials often made available.  While he didn’t have specific numbers, he said that overall income at the store had increased by at least 20% since the makeover.

For the seniors themselves, it was clearly a place where they were connecting socially.  After the 30minute workout, they dispersed from the hall quite quickly, and I was initially sceptical that there was a financial spin off for Aeon as I sat in the rather quiet 4th floor cafe finishing off my breakfast.  However when I went down to ground level I saw that there was barely a seat available in the cafes, and there were quite a few people browsing through the aisles.  This was all before 8am.

The Robots are Here!

The Henn Na Hotel (Literally translated to “Weird Hotel”) was first founded in Kyushu in Southern Japan by Hideo Sawada in 2015 and was recognised as the world’s first ‘Robot Staffed Hotel’. In original hotel was established next a theme park, and had proven to be a popular option for people looking for a ‘unique’ hotel experience.

I had booked myself into a newer branch of the hotel in Tokyo near Tokyo Disneyland and was full of anticipation after reading a few news articles about it.

I walked into the relatively simple looking 5 storey building to be greeted by a deep growl and roar of a life-sized T-Rex head that moved and tracked my movements with his eyes!  A scan of the room revealed two life-sized velociraptors in Bell-Boy hats warmly greeting guests as they checked in. 

The velociraptors could speak at least 4 different languages, and with the use of touch screens and a passport scanner they were smoothly checking guests in.  That was until they got to me, and something didn’t quite match up with my online reservation.

I was intrigued as to how my new robotic friend would handle the complication.  Needless to say I was somewhat disappointed when it stopped talking to me and a human appeared from a back office and helped get my passport scanned properly. 

The robots are here……but clearly they still need some help from their human overlords!

From a practical sense, the robotic reception staff means that the hotel can operate with minimal staffing, and the front reception is constantly monitored allowing human staff to carry out other, higher value tasks in the back.

When I got to my room, my little ‘room buddy’ robot called Tapia  welcomed me and added another little memorable quirk to the experience.  I had a brief chat to it and found out the weather for the next day in Tokyo, but when it struggled to understand a simple question of “Where can I get a beer?”….I decided I’d rely on my human instincts and ducked over to the convenience store across the road that I’d spotted earlier.

On the way out I noticed a few robot vacuum cleaners parked at their docks in the passage ways, presumably ready to do some cleaning in the middle of the night.  I also had a chance to meet the pet fish.  Once again, a robot that was dutifully swimming laps of it’s watery home.

So, the experience with the robotic staff was a bit of a mixed bag.  I enjoyed it, and it offered an interesting gimmick/hook that the hotel has been able to leverage to gain new customers.

With 8 ‘Henn Na Hotels’ now in operation in Japan, and with more planned, it will be interesting to see whether it develops beyond just being a gimmick, into a standard part of concierge service across a range of industries.

In the short term, I think human jobs are safe.

More information on the Henn Na Hotel Group can be found here:

http://www.h-n-h.jp/en/

https://www.hennnahotel.com/

Over 80% of Japanese positive about robotic nursing care | The Japan Times

A brief article about a survey that shows that over 80% of respondents don’t mind the idea of utilising robots to help support the care of seniors. – Bruce

Over 80 percent of people in Japan hold positive views about receiving nursing care from robots, according to a survey by nursing care service provider Ori

Source: Over 80% of Japanese positive about robotic nursing care | The Japan Times